PRIVACY POLICY
Last Updated: March 25, 2025
Lime Labs Ltd (hereinafter referred to as “LimeChain”, "we," "our," or "us") acknowledges the importance of protecting your privacy, and is committed to protecting your privacy rights to the fullest possible extent.
This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and protect personal data collected from users of our website https://limechain.tech/privacy-policy (the "Website") and any tools, services, features, and functionalities available through the Website (collectively, the “Services”), in accordance with the EU General Data Protection Regulation (“GDPR”), and country-specific applicable law.
Please read this Policy carefully so that you understand your rights in relation to your personal data and how we will collect, use, and process your personal data. If you do not agree to this Policy, please do not use, access, connect to, interact with, or download any of the Services or otherwise provide your information to us.
1. Who We Are and How You Can Get In Touch
- Company Name: Lime Labs Ltd.
- Registered Address: Sofia 1113, Sofia Municipality, Iztok District, 23A “Dragan Tsankov” Blvd., office 6, Bulgaria
- Registration number: 204318511
If you have any questions or concerns about this Privacy Policy, you can contact us at:
2. What Data We Collect
When you access, use, connect to, or interact with the Website and/or the Services, we may collect certain categories of information about you, including personal data, from a variety of sources. We collect the following types of personal data:
2.1. Information You Provide to Us
- Name
- Email address
- Phone number (if applicable)
- Transaction data (details about payments to and from you and other details of services you have purchased from us)
- Marketing and communication data (such as preferences for receiving marketing communications and related details)
- Information about you project and any other information (e.g. curriculum vitae, etc.) you voluntarily provide via contact forms or account registration process.
2.2. Information We Collect Automatically
- IP address
- Browser type and version
- Pages visited and time spent
- Cookies and tracking technologies (see Section 6)
2.3. Information from Third Parties
We may receive information from service providers such as payment processors or analytics platforms. Our Website contains links to other websites. We are not responsible for the privacy practices or the content of such websites.
We do not collect any sensitive personal data about you.
3. Why We Collect Your Data (Legal Basis for Processing)
We collect and process your data based on the following legal grounds under GDPR:
- Consent: When you provide explicit consent (e.g., subscribing to newsletters, marketing materials).
- Contractual Necessity: To fulfill a contract with you (e.g., processing orders).
- Legal Obligation: To comply with legal and regulatory requirements.
- Legitimate Interests: To improve our Website, Services, user experience or customer service, to prevent fraud, and/or to analyze user behavior.
4. How We Use Your Data
4.1. We use your personal data for the following purposes:
- Providing and managing our services
- Responding to inquiries and customer support requests
- Sending marketing communications (with your consent)
- Ensuring security and preventing fraud
4.2. Marketing
- We may use your personal information to tell you about other products and services that we offer, and products and services that our partners offer. This may take the form of emails, marketing and ad campaigns, newsletters or any other form of marketing in the future.
- We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so.
- You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out links on any marketing message sent to you.
5. Who We Share Your Data With
We may share your data with:
- Service Providers and Vendors: we may share your personal data with third parties to process on the our behalf. Such third parties include web hosting service providers, blockchain analysis service providers, know-your-customer and screening service providers, developers, content delivery service providers, and data analytics service providers, payment processors, etc.
- Legal Authorities: If only required by law
- Business Partners: If you opt in to third-party offers, when you request us to share certain information with third parties, with consent or to perform a contract with you.
We do not sell or rent your personal data.
If we transfer your data outside the EU/EEA, we ensure compliance with GDPR through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Other safeguards where applicable
6. Cookies & Tracking Technologies
By visiting our Website or interacting with our Services, our servers temporarily save each access in a log file. The following non-personally identifiable data may be collected in several ways, which includes tracking your activities through your IP address, computer settings, most-recently visited URL, operating system, date and time, your preference and choices and saved options subject to your browser settings. We also use cookies to enhance your user experience.
- Essential Cookies: Necessary for the Website functionality, to provide a service requested by you or to comply with the law. We do not need to obtain your consent in order to use these Tracking Technologies, and these Tracking Technologies cannot be turned off as we cannot provide the Services without them
- Analytical Cookies: Used for analytics (Google Analytics, etc.). These allow us to remember choices you make and provide enhanced and personalized features
- Marketing Cookies: Used for advertising and retargeting.
You can manage cookie preferences via our Cookie Settings Page.
7. Your Rights Under GDPR
GDPR guarantees you a certain set of rights that you may exercise in relation to your personal data processed by us. Specifically, you have the following rights regarding your personal data:
- Access: Request a copy of your data. You can ask us for a copy of the personal information which we hold about you, by emailing us at privacy@limechain.tech.
- Correction: You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us by email at privacy@limechain.tech if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.
- Deletion: Request erasure of your data. There may be legal reasons why we need to keep or use your data, which we will tell you about if you exercise your right of deletion.
- Objection: At any time, you may object to data processing or raise a complaint on how we have handled your personal data by contacting us at privacy@limechain.tech. There may be legal reasons why we need to keep or use your data, which we will tell you about if you exercise your right of objection.
- Restriction: At any time, you may request restriction of processing of your personal data, to stop us from processing the personal data we hold about you other than for storage purposes, in certain circumstances.
- Data Portability: You have the right to receive the personal data, which you have provided to us, in a structured, commonly used and machine-readable format.
- Withdraw Consent: At any time, you may opt-out of marketing or other data processing based on consent by contacting us at privacy@limechain.tech. In case you withdraw your consent it will not affect the lawfulness of processing based on consent before its withdrawal. If you withdraw your consent, we may not be able to provide you with certain products or services.
- Lodge a complaint to Supervisory Authority: You also have the right to lodge a complaint at:
- Bulgarian Commission for Personal Data Protection
- Prof. Tsvetan Lazarov 2 str., Sofia 1592, Bulgaria;
- Telephone: +359 2 91 53 519
- Fax: +359 2 91 53 525
- e-mail address: kzld@cpdp.bg
- Website: https://www.cpdp.bg.
Please note that these rights apply only in certain circumstances and all of these rights may be limited by law. Such limitations may apply, for example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests, or where we are required by law to retain your personal data.
To the extent required under applicable data protection laws, the LimeChain will be responsive to your request without undue delay and where required under applicable data protection laws, at least within one month (though this may be extended by a further two months in certain circumstances).
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. How We Protect Your Data
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. If you do not agree to the changes made to this Policy, please do not use, access, connect to, interact with, or download any of the Services or otherwise provide your information to us.
Should you have any questions or complaints about our privacy or data-protection practices, your personal data, or this Policy, please email us at privacy@limechain.tech
